Case Studies - Kwest
- Promote special offers and increase room occupancy and sales
- Use social media channels to recruit reception shift leader
- Raise international brand awareness
- Respond to negative comments / reviews
- Engage with customers via Facebook and Twitter to provide promotions
- Provide a dedicated YouTube video channel with foreign subtitles
- Use Facebook as discussion forum and identify job candidates
- Improved promotion response rates
- Reduced agency fees for recruitment
- Positive online comments and reviews from past and current guests
- Active community provides an opportunity to convert fans to guests
